Imagine if you could cut the operational costs of handling claims by 30%.

It might sound outlandish, but in reality, it’s something you could achieve by focusing on the right thing – using digital technology to modernize your processes.

In today’s highly competitive insurance market, companies are constantly looking for ways to reduce costs and improve customer satisfaction. One area that offers significant potential for efficiency gains is the claims process. By automating and digitizing this process, insurers can not only improve the customer experience, but also drive satisfaction and loyalty while reducing expenses.

The Claims Process: A Key Touchpoint for Policyholders

The claims process is the moment of pay-back for being a loyal customer. It is the touchpoint that affects policyholders the most and is essential for building trust and driving customer retention. While most insurance companies focus on sales as the main source of revenue, claims handling is a huge opportunity to make a good impression on clients and differentiate from the competition.

Benefits of Claims Automation

1. Increased Efficiency: Claims automation can reduce the time and effort required to process claims, resulting in faster claim settlements and improved customer satisfaction. Automation can also enable claims adjusters to focus on more complex claims, where human expertise is required.
2. Cost Savings: Claims automation can reduce costs associated with manual claims processing, such as staffing, training, and administrative overhead. It can also help to identify fraudulent claims, which can result in significant cost savings for insurance companies.
3. Improved Accuracy: Claims automation can reduce errors associated with manual data entry and processing, leading to increased accuracy in claims processing. This can help to reduce the number of denied claims and improve customer satisfaction.
4. Better Customer Experience: Claims automation can improve the overall customer experience by reducing the time required to process claims, providing more accurate claims settlements, and enabling faster resolution of customer issues.

Becoming a winner in insurance

In today’s insurance market, an insurer can still win by offering products. However, in the future, the key to success will be in providing assistance, prevention, and other adjacent services, as well as offering the right product to the right customer at the right time. This is what digital insurance ecosystems are all about. According to McKinsey, ecosystems are on pace to become the dominant business model, constituting 30% of global sales by 2025 across industries, generating a whopping $60 trillion in revenue that year.

Claims automation is a technology-driven solution that can help insurance companies to streamline their claims processing, reduce costs, and improve customer satisfaction. While there are challenges associated with claims automation, the benefits far outweigh the risks. Insurance companies that invest in claims automation can improve their bottom line, reduce risk, and enhance the overall customer experience.

To become a winner in the insurance industry, companies must adapt to this shift and embrace the opportunities provided by digitalization and insurtechs. This includes investing in claims automation solutions and engaging with ecosystems to generate value and stay competitive in an ever-evolving market.

If that’s not enough figures for you, BCG’s studies show that the very term “ecosystem” occurs at least 13 times more frequently in annual reports now than a few years ago.

A short-cut to completely automate your claims process

Upptec Open-Link makes it possible to create and send a link to the policyholder to file contents directly in a reported claim.

Claims with multiple items are usually not that quickly resolved.

How de we know this? Well, our customers have asked us to develop a solution just for this purpose.

To register a claim with multiple items is time-consuming and is often a process that is cumbersome due to the lack of information during the first call.

Tragically, all things cannot be replaced but the need to file each object is still a must – and we know that phone queues are not where you want to leave your customers.

We decided to do something about it and developed Upptec Open-Link – as a part of our claims valuation services.

In short, Upptec Open-Link is a short-cut to completely automate your claims management process.

Open-Link makes it possible to create and send a link to the policyholder.

The claimant can then file contents directly into the reported claim. This solution provides an easy fix for both small and complex claims. The policyholder fills Open-Link from anywhere at any time. 

Using Open-Link will significantly decrease development time and solution complexity.

Developed for team work

The shareable link makes team work easy. A family can join a link simultaneously when complex, large claims arise, adding items in real-time on multiple items and work in the link during the same time.
Or if you need a helping hand, the claims handler can assist in real-time.

You can access the link to your claim from any type of mobile device which also provides you with flexibility if you are traveling or on the road.

The input becomes transparent and less time is spent on large claims with multiple objects. 

The only thing expected from you? Simply provide your policyholder with the link.

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28^th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

Solera and Upptec launching digital contents claims in France

Solera Home is part of the international group Solera, one of the main global technological leaders for data solutions within property and auto risk management. Together with Upptec’s contents claims software, Solera completes their offer for a fast and digital property claims valuation.

Solera will use Upptec’s contents claims software

With this partnership, Solera and Upptec simplify and digitize the journey for client, claims agent and expert by offering a rapid and complete evaluation of property and contents claims. 

“We are excited about our partnership with Solera Home where we will together bring real customer value to the French insurance market by making the digital claims journey simple by automation and real-time responses. In the end this will increase customer satisfaction thanks to transparent, fast and accurate claims valuation. It will benefit both insurance partners and end-users,” says Magnus Franck, CEO at Upptec.

Together with Upptec’s contents claims software, Solera complete their offer for a fast property claims valuation.

“Upptec complements the Solera Home to offer a “steered phygital ” customer journey with a simple and complete valuation aimed at customer satisfaction during their property claim’s registration”, Virginie Picard, Home Claims Director at Solera.

 

Marie Moulinou is responsible for the French market at Upptec, she comments on the agreement with Solera Home.

“Solera Home and Upptec share the vision to improve property claims processes. We are glad to be collaborating with Solera Home, a strong and relevant partner on the French market and together provide a complete digital solution for property claims”,  Marie Moulinou, Commercial Director France at Upptec.

 

About Solera Home

Solera Home simplifies the user experience in property claims resolution. 100% digital, the Platform facilitates the treatment of sinister. As a technological innovator, advise and shared service provider, Solera Home improves performance and efficiency for our customers and their business partners.

Solera and Upptec launching digital contents claims in France

Solera Home is part of the international group Solera, one of the main global technological leaders for data solutions within property and auto risk management. Together with Upptec’s contents claims software, Solera completes their offer for a fast and digital property claims valuation.

Solera will use Upptec’s contents claims software

With this partnership, Solera and Upptec simplify and digitize the journey for client, claims agent and expert by offering a rapid and complete evaluation of property and contents claims. 

“We are excited about our partnership with Solera Home where we will together bring real customer value to the French insurance market by making the digital claims journey simple by automation and real-time responses. In the end this will increase customer satisfaction thanks to transparent, fast and accurate claims valuation. It will benefit both insurance partners and end-users,” says Magnus Franck, CEO at Upptec.

Together with Upptec’s contents claims software, Solera complete their offer for a fast property claims valuation.

“Upptec complements the Solera Home to offer a “steered phygital ” customer journey with a simple and complete valuation aimed at customer satisfaction during their property claim’s registration”, Virginie Picard, Home Claims Director at Solera.

 

Marie Moulinou is responsible for the French market at Upptec, she comments on the agreement with Solera Home.

“Solera Home and Upptec share the vision to improve property claims processes. We are glad to be collaborating with Solera Home, a strong and relevant partner on the French market and together provide a complete digital solution for property claims”,  Marie Moulinou, Commercial Director France at Upptec.

 

About Solera Home

Solera Home simplifies the user experience in property claims resolution. 100% digital, the Platform facilitates the treatment of sinister. As a technological innovator, advise and shared service provider, Solera Home improves performance and efficiency for our customers and their business partners.

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28^th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

“We are extremely proud to be delivering a claims valuation solution with real-time responses from the local market for AXA Partners. This is the start of a partnership with great potential, and we see many common objectives by digitizing and automating the claims process, making it transparent, objective and fast for German policyholders, that will set new standards for digital claims in Germany” – says Magnus Franck, CEO at Upptec.

About AXA Partners Germany
AXA Partners is part of the international AXA Group, headquartered in Paris, and is one of the world’s leading assistance and insurance providers worldwide. With more than 1000 business partners globally, AXA Partners is working on innovative solutions for more security and a better quality of life. Worldwide, AXA Partners has more than 9000 employees. With this strong network and service partners in more than 200 countries, AXA Partners provides its customers with reliable support in the event of a claim — around the globe, 24 hours a day, 365 days a year.

For more information, visit: http://axapartners.de

About Upptec
Upptec wants to transform the world’s insurance industry by making digital claims simple, fast, and effortless. From the first notice of loss to settlement, we automate the claims processes. Since the outset, Upptec have reduced costs, increased efficiencies, and driven circularity in a sustainable way-of-thinking for partners and customers while at the same time providing the best digital consumer centric experience.

For more information, visit: http://upptec.com

Press contact Upptec, Matilda Hansson

matilda.hansson@upptec.com

+46 72 002 49 40

Press contact AXA Partners, Roxana Müller

presse@axa-assistance.de

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28^th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28^th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

Multiasistencia is a leading specialist in home claims management with a unique operating model based on global digitalization processes. The company combines deep knowledge of the industry with 35 years of experience in claims management and data availability, wide expertise in customer and repairs service and the approach of an insurtech when designing and implementing its digital assets. It is currently present in five countries: Spain, France, Portugal, Italy, and Brazil and handles more than 1 million claims per year with a global team of more than 1 thousand employees. Most importantly, Multiasistencia is committed to innovation, flexibility, providing a premium service where the main driver is customer experience.

The past year has been different, but this is of course also a period where great ideas are born and innovations are made, could you mention some positive highlights that are top of mind, what lessons will you carry into 2021 and 2022? 

“Digital transformation has been a priority in recent years, but what we have seen in 2020 and 2021 is a clear acceleration and great leap forward. In Multiasistencia we have seen most of our pilots and initiatives reach a phase of full deployment and implementation. During these months, we have supported our partners to accelerate transformation but most importantly, to develop deep transformation.” –  Jose Antonio Molleda Fernandez, Chief Digital, Innovation at Multiasistencia.

Talking about innovations and trends, it’s no doubt that automation and digitalization is here to stay in the insurance industry. Some of the innovations we’ve seen from Multiasistencia is the chatbot “MAcarena” – could you tell us a bit about that solution and the benefits of it? 

“MAcarena is one of the biggest successes in Multiasistencia this past year. It is an AI based voice-bot that fully automates the home insurance claims management process. MAcarena is indeed one of our biggest successes in Multiasistencia. Our AI based voicebot that automates the whole home insurance claims management process is currently live for 9 of our clients, including the Spanish leader and largest non-life insurance company that has integrated it in its own managing system.”

“It is a good example of how we digitalize notification and steering to turn home insurance claims management into a seamless experience for the customer. MAcarena combines NLP services, an extensive database of historic phone calls and decisions that is constantly updated, intensive training, and a connection to our Smart Contract: a repository of damages, causes, coverage, among others, that allows to interpret terms and conditions of a policy in an automated way, without biases, using structured data. It allows for example for a reduction of 30% of errors made by human agents that make decisions under pressure when handling the call.” says Jose Antonio Molleda Fernandez, Chief Digital, Innovation at Multiasistencia.

“On top of all that, call duration is reduced up to 40% which results in improved customer experience. One of our priorities when developing new tools on top of simplicity is that they are scalable or applicable to other lines of businesses which is the case of MAcarena.” – Jose Antonio Molleda Fernandez, Chief Digital, Innovation at Multiasistencia.

We at Upptec are always interested in the future. If we continue looking into it, what are the innovation opportunities, and which areas are you planning to focus on in the future?  

“As part of our innovative focus, we are constantly exploring new uses of leading technologies and how to improve claims management. Augmented reality and computer vision for example, are considered among the top 5 most disruptive technologies in the next 5 years, and at Multiasistencia we developed PhotoClaims to enable cover check, severity of the damage and direct payments just by sending a picture. Simplicity and convenience are at the heart of this solution but also, efficiency, and accuracy for insurers.”

“Another key area that we will further develop is the perfect integration of agents and digital assets, what we call ´bionic mindset´. Transitioning from digital mindset to a bionic one will require leverage AI to deploy automation at scale, unlock operational efficiency by using machine-to-machine capabilities and support agents in real time.” “Last but not least, we will continue to develop IoT home prevention and assistance services with devices that will be linked by faster, more powerful networks, meaning better access to data and processing resources in the cloud. Our goal is to offer customers new preventive services to anticipate risks, as well as optimization of consumption.”

Multiasistencia are keen on providing 24/7 service and as a company Multiasistencia often refers to a hybrid-model of human- and non-human interactions. Digital tools, together with highly competent human agents provide unconditional support anytime, anywhere. When designing the tools, the aim is to develop a hybrid model that enhances the role of augmented agents, creating a perfect symbiosis. Multiasistencia’s objective is to provide teams with digital assets to become more efficient, make accurate decisions and be able to focus on cases where they can add extra value, such as emotional or complex cases.

Another trending topic in the insurtech world is Artificial intelligence. Investment in AI is becoming more common than ever and Multiasistencia has a track record of doing so. Is this something that you will keep doing and what are your plans for AI? 

“AI opens the door to a whole new level of possibilities. At Multiasistencia we believe in its disruptive potential, and that it cannot only fix traditional problems but also deeply redefine the insurance industry. Validating third-party estimates for example, has traditionally been a pain point for agents in the claims management process. Thanks to AI we are now able to automate validations by not only extracting data from estimates but also identifying red flags if the cost is considered unusual and bringing back the control to a human agent. AI will help further develop a whole new perspective on assistance with a preventive approach, to identify future risks and customize offers to clients.” – Jose Antonio.

Why do you believe in Artificial intelligence and machine learning at Multiasistencia? 

“We believe investing in innovation is crucial not only for us as a company but for the future of the industry. By doing so, we can support all areas of the organization. For example, we have developed a disruptive solution based on predictive models to improve underwriting processes that takes into account claims management information like frequency and severity of damage, and helps extract data from pictures and identifying areas of prevention.”

Digitalization and, more specifically, automation are used to increase efficiency and ultimately as a way to handle resources. There are great benefits in utilizing this and we all have a responsibility to maximize the way we work with resources of various kinds, which makes me interested in: how do you work with sustainability? 

“Operating in a responsible and sustainable manner is crucial presently and a common driver for most insurance companies today. Our purpose is not just about providing repair solutions. Sustainability in all its dimensions is a priority for the Board and the management team. Ultimately, we believe that sustainability and inclusion are the best way to realize our potential for growth and value creation. And at the same time, contribute to a more sustainable future for the world and the societies in which we live and work. Through our activity, we focus on tackling climate change, societal impact and social governance.” Jose Antonio, continues:

“We design solutions and deploy projects in a responsible and sustainable way. Our most significant contribution comes from the very core of our business: repairing instead of replacing, with a clear impact on mitigating the carbon footprint. We promote the use of environmentally friendly materials and sustainability practices, especially among our network of repairers. We go beyond the legal framework with specific certifications, such as ISO. We use and promote energy efficient components like solar panels, electric chargers, etc., and home devices for efficient energy consumption.”

“Another key aspect of our responsibility code of conduct is the promotion of long lasting relationships with our partners, based on trust and fairness. Health and wellbeing of our employees are a priority and our internal programs focus on enhancing the balance between working- and personal life.”

Multiasistencia is certified by EFR, the Spanish leading organization for social responsibility that promotes working balance among companies. The organization has recently recognized Multiasistencia as a great contributor to improving working conditions in the industry. 

Magnus Franck, CEO at Upptec continues; As an innovation hub I am really interested to know what you believe are the success factors in the insurance industry, and what you believe will be the driver for the industry? 

“Customer experience is a core driver at Multiasistencia. We work in Agile and develop solutions under a test-and-learn approach to be sure we deliver periodically and meet our partners´ and clients’ expectations. Most of our solutions are based on a complex integration of systems and providers, but common ground is to always offer smart, simple, seamless experiences to customers.” – Jose Antonio.

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28^th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.