Prepare for Change
I expect my insurance company to show transparency, to be fair in every claim, and to give me quick and efficient help when I need it. That’s the sense of security I buy with my premium and what forms the basis for my trust.
I strive for automated processes that leads to clear savings thus giving us control of costs and providing a quick return on investment. This makes us a stable partner and is the best investment for growth and competitiveness.
Customers expect to be able to reach us through digital channels and it is of vital importance to provide our customers with equal and fair valuations regardless of their choice of channel. To achieve this, we need clear rules for calculating compensation and a system equipped to handle it. That’s how we build long-term trust.
Trust is based on us complying with all regulations and in all claims – big or small. I need to be sure that our customers are always treated according to terms and standards. This is not just something we’ve promised; this is a prerequisite for growth.
I am constantly looking for new sources of data in order to develop our insurance and pricing models. With a wise risk assessment, we can offer great insurance coverage at a reasonable premium.
We need solutions that are easy to integrate with operational reliability and state of the art technology. Our external partners must be experts and understand the insurance industry. This will enable us to quickly respond to our customers in the channels of their choice.
I want to be able to trust that I won’t be forgotten by my insurance company. I expect to continue to be treated like everyone else, receiving your full attention when I, despite living in modern times, want to reach you by phone or regular mail.