CLAIMS AUTOMATION IS NO LONGER A DREAM…
Simplifying Claims Automation
The hardest part of losing something should be the loss itself, not the process of getting it replaced.
Creating a seamless and digital customer experience will determine a carrier’s success in the years to come. Claim handling is the core of every carrier’s operations – and by leaving legacy technology behind – opens an opportunity to boost both your customer’s experience and process efficiency.
Upptec Valuation Self-Service enables instant, accurate and fair settlement of content claims, creating a 24/7 straight through process (STP) capability in the channel preferred.
SEAMLESS DIGITAL JOURNEY
Easy claim submission in channel preferred.
Meeting customer expectations anytime, anywhere with no human interaction needed.
Unbiased database containing extensive historic data of current and obsolete products.
Save up to 112 euro per claim with automation.
Easy registration and indexing of claims data.
Fast implementation of fully automated claims management system.
THE FUTURE OF INSURANCE WILL BE DIGITAL
Automation is the enabler of the customer experience that empowers the customer to claim everything themselves, in the channel preferred. It will not only provide the 24/7 availability but also the transparency that is expected in the customer journey.
The policyholder’s desired digital customer journey for claims is changing and this requires development of insurance companies’ processes.
Claims automation made by claims handlers, claims adjusters or consumer valuation – meaning that the consumer/policyholder can through a true self-service create and settle the claim via a straight-through-process.
The world-class REST API is delivered from the cloud as a Software-as-a-service (SaaS) enabling easy integration and implementation with customers FNOL functions and core systems.
THIS IS HOW IT ACTUALLY WORKS
Digital technologies are enabling innovative carriers to meet and even drive customer expectations, giving them a powerful advantage.
Our cutting-edge technology handles claim content automation 24/7, which requires responsive and stable systems. We have selected one of the most stable technologies in the world, Elixir/Erlang, to guarantee quick response times and the absolute highest availability.
We have extensive documentation for our RESTful JSON API that provides straight through process (STP) capability and functionality for integration into corporate core systems.
Your developers will have something up and running in a matter of days.
Building the world’s best complex systems requires deep knowledge of both the users and the industry. Our development team knows everything worth knowing about a claims process. That is the reason our systems are world class.
The Very Reason for Buying Insurance
The digital valuation is the opportunity for retailers to meet policy holders when they utilize their insurance. The moment of truth in the insurance industry.
In the insurance industry, success hinges on the claim journey – the moment of truth – where expectations are fulfilled and credibility strengthened. Or not.
Through your product feed, your assortment will be included in Upptec’s system for digital claim valuations. Recently compensated insurance customers will be met by your brand and your products. As a retailer you will be presented as an alternative for potential end customers with financial capacity.
Digital valuations in our systems are based on the largest possible amount of quality data. It is essential for a just, uniform and objectively based valuation. Key factors such as stability, quality and update frequency are therefore of utmost significance to us.
Did You Know?
We will get you going with Self-Service in 3 months.
Storebrand is a leading Norwegian insurer who realized a 53% STP (straight-through-process) rate spending less than 3 months on implementing Upptec self-service valuation.
With a 3-month implementation plan, you will be ready to deliver on the customer expectations.
We have extensive experience of successfully launching Self Service Claim to our customers in Europe with our 3 Month Remote Implementation Plan. Did you know that we launched fully automated self-service in 3 months with a Norwegian leading insurance company?
Our product specifications are tailor-made to fit valuation purposes and carefully weighted against one another to assure greatest equivalency possible, every time.
A claim has several steps that need to be automated to achieve full automation. From identification through self-service, to valuation, calculation and settlement.
By enabling policy holders to self service the identification of their items. Through API’s and the database the most equivalent replacement product(s) is produced with current, updated prices attached to them. Automatic application of the company terms and deductible to the current market value results in the calculation of the pay-out. Communicated back to the policy holder in seconds from the first notice of loss with a transparent claims summary report and whichever means to settle the claim you choose.
Upptec identifies the most suitable replacement product in the valuation process. In stock, competitive prices for the replacement products are subsequently displayed through the connection to Upptec Retailer Network.