Self Service Claim

Self Service is the new normal as the customer expects 24/7 availability in the channel of choice anytime, anywhere and in every way.

Automation is the enabler of the customer experience that empowers the customer to claim everything themselves, in the channel preferred. It will not only provide the 24/7 availability but also the transparency that is expected in the customer journey. With our 3 month remote implementation plan, you will launch Self Service Claims ready to Cut Claim Costs, Boost Customer Experience and Power Compliance.

Business case potential based on customer use case – evidence savings of €112 per completely automated claim

Let the customer decide when and where to register their claims

Powered by Upptec

Upptec provides automation of the key steps in the claims process:

Identification of the policyholders content
Valuation based on the current market price
Calculation of settlement according to policy

Our cutting edge technology handles claim content automation 24/7, which requires responsive and stable systems. We have selected one of the most stable technologies in the world, Elixir/Erlang, to guarantee quick response times and the absolute highest availability.

We have extensive documentation for our RESTful JSON API that provides straight through process (STP) capability and functionality for integration into corporate core systems.

Your developers will have something up and running in a matter of days.

Building the world’s best complex systems requires deep knowledge of both the users and the industry. Our development team knows everything worth knowing about a claims process. That is the reason our systems are world class.

{
  "name": "Case #20201104-014-HC",
  "tracking_id": "ABC12345",
  "date_of_incident": "2020-11-03",
  "items": [
    {
      "date_of_purchase": "2018-03-21",
      "metadata": [
        {
          "name": "Customer has receipt",
          "value": "no"
        }
      ],
      "product_id": 90345,
      "valuation_parameters": {
        "same_brand": true
      }
    }
  ]
}

Get Automated in 3 Months

Now is the time to act and start the transition to a customer centric experience that provides availability and transparency.

With a 3 month remote implementation plan, you will launch Self Service Claims ready to deliver on the customer commitment.

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