Technology is reshaping claims
At the Nordic Claims Event, Mattias Trostek shared how insurers can elevate both agility and efficiency by modernising their claims operations. With increasing pressure on tech organisations and shifting customer expectations, the industry is moving away from legacy systems toward more flexible, data-driven architectures.
Watch the full session
Learn how insurers can raise their pace of innovation and build claims operations ready for the future.
Three steps to a modern claims architecture
To meet today’s demands, Mattias highlighted three key areas insurers need to focus on:
- Upgrade the technical foundation
Create a stable, scalable platform that supports modern development and faster change. - Build a strong data supply
Ensure high-quality, accessible data across the organisation to power better decisions and automation. - Adopt service-oriented systems
Move from monolithic structures to modular services that enable speed, transparency and continuous improvement.
Why it matters
A modern claims architecture allows insurers to respond faster, reduce complexity and deliver a smoother experience, both for customers and internal teams. The shift unlocks higher automation, more consistent decisions and a more resilient claims organisation.
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