Insight Article

In comparison to other financial products, claims settlement has a more visible environmental impact.

By embracing new ways of interacting with customers while working with employees in well-defined areas much can be done in…

Did you know that your insurance company doesn’t have to automate the whole claim’s process? Allow us to introduce: the…

Customers have quickly jumped the bandwagon with automated technologies and their expectations on services are since rapidly growing. There is…

A widespread believe is that quick, no-touch claims could damage NPS. That couldn’t be further from the truth.

How does automation fit in to customer experience?

The claim’s experience is where insurers have the greatest opportunity to win loyalty but also run the highest risk of…

We need to sort out the misconception that automated valuation methods could potentially ruin the relationship with your customers and…

There are three key aspects carriers should consider from a data perspective before reengineering a process within claims.