Andreas Martin, CEO of Upptec, joins Laura Drabik, Chief Evangelist at Guidewire, on the InsurTalk podcast for a focused conversation on the next step in contents claims automation.
The episode, titled “Automation for Large-Scale Content Claims Events”, explores how insurers can move beyond automating low-severity, high-frequency claims — and start applying automation where it’s needed most: when disaster strikes.
What you’ll here in the episode
✅ Why large-scale events expose the cracks in manual processes
✅ Why trust and transparency matter more than ever during catastrophes
✅ How to design automation that supports the policyholder and claims teams
✅ The importance of gathering the right data, as opposed to any data
✅ What collaboration between carriers and insurtechs needs to look like
“In these claims, customer satisfaction is much more about building trust than any other parameter. People need to feel involved, informed, and in control — especially when everything else has been turned upside down.”
– Andreas Martin
About Guidewire and Laura Drabik
Guidewire is the leading cloud platform for property and casualty insurers, serving over 500 insurers globally. Their ecosystem and technology support digital transformation across the entire insurance lifecycle.
Laura Drabik is Guidewire’s Chief Evangelist and host of InsurTalk. She’s one of the industry’s most respected voices on innovation and future trends in insurance, combining deep technical knowledge with a strong customer perspective.