Andreas Martin steps up as new CEO at Upptec

Introducing Andreas Martin, the newly appointed CEO of Upptec. Raised in Lund and educated in Engineering at Halmstad University, Andreas’s journey to his new role is a testament to his dedication, innovation, and leadership.

Andreas began his career with Upptec five years ago as a project manager, tasked with onboarding their first international customers. His aptitude for creating and managing relationships quickly led to his advancement within the company.

He took on roles as a Business Development Manager and Corporate Development Manager, focusing on scaling sales, product, and the organisation’s processes. Most recently, as Chief Product Officer, Andreas has shown exceptional understanding of Upptec’s offerings and delivery mechanisms.

Andreas embodies a leadership style marked by a sincere commitment to active listening and understanding. These qualities, combined with his deep knowledge of the industry, have fostered an environment of collaboration and mutual respect at Upptec, empowering the team to push boundaries and innovate continually.

Pontus Hemby, founder and chairman says:

“We chose Andreas as our CEO because he embodies the core principles outlined in “Good to Great” and the characteristics of a Level 5 leader. He has a strong will, selfless ambition, and a genuine passion for the success of our company. Moreover, he genuinely focuses on empowering our team and individuals. He fosters a culture of collaboration, trust, and shared responsibility, allowing each individual to thrive and contribute to our success”.

Andreas vision for Upptec focuses on strengthening relationships with existing clients, helping them solve more problems, and scaling the business in Europe by focusing on key markets. 

One of Andreas’s top priorities is advancing Open-Link, a plug-n-play Self Service tool that enables policyholders to manage their claims directly. This has already been successful with Upptec’s clients and plans are in place to enhance it further. To stay at the forefront of the industry, Upptec is also making significant investments in artificial intelligence.

“My journey at Upptec, from onboarding our first international clients to taking on the role of CEO, has been driven by one guiding principle: our customers and their customers. Understanding their needs, solving their problems, and making their lives easier with our technology.

As I step into this new role, I am ready to leverage my experience, our team’s talent, and our commitment to customer success to steer Upptec towards a future of sustained growth and impact.” – Andreas Martin, CEO at Upptec

Andreas Martin brings to his role as CEO a blend of people focus and tech-savviness. Guided by a desire to make life easier for people and organisations through innovative technology, he stands at the helm of Upptec ready to steer it towards an exciting future.

Simple, fast and smart

The future policyholder will want a contents claims process that is user-friendly, fast and. They will expect digital claims automation technology that can accurately assess and process their claim quickly, without the need for extensive paperwork or human intervention. Additionally, policyholders will expect transparency throughout the process, with real-time updates and communication from the insurance company. Overall, the future policyholder will want a seamless, hassle-free claims experience that is tailored to their needs and preferences.

And you know, the *real* truth bomb is – that even though offering claims automation can be really hard to do with legacy systems… customers don’t care.

It doesn’t even occur to them that your team might be working overtime and over budget just to get an easier version of your claims process out the door… they just go with whoever is easiest to work with on the confines of their mobile phone + internet connection.

When a full 60% of insurance customers out there say that insurers are falling short of their customer expectations… you know something needs to be fixed.

Automated self-service, straight-through-processing, and chatbots drive productivity and customer satisfaction. By re-designing customer journeys, insurance organizations can profoundly change how they interact with their customers to deliver insurance experiences that meet modern demands.

The insurance industry is constantly evolving, and as technology advances, policyholders’ expectations also change. In the future, contents claims policyholders will expect a seamless and hassle-free claims experience that is tailored to their individual needs and preferences. Let’s take a closer look at what the future contents claims policyholder will expect from their insurance company.

1. Fast and Efficient Claims Process

The future contents claims policyholder will expect a fast and efficient claims process. They want their claim to be processed quickly and accurately, without the need for extensive paperwork or human intervention. With digital claims automation technology, insurance companies can provide a streamlined and automated claims process, reducing the time it takes to settle a claim.

2. Digital Claims Management Tools

In the future, contents claims policyholders will expect digital claims management tools that provide them with real-time updates and communication from their insurance company. With mobile apps, online portals, and chatbots, policyholders can track the progress of their claim and receive instant updates on any changes or developments.

3. Personalized Customer Service

Personalized customer service will be a key expectation for future contents claims policyholders. They want an insurance company that understands their individual needs and preferences and can provide personalized support throughout the claims process. With AI and machine learning, insurance companies can analyze data to better understand their customers’ preferences and provide tailored customer service.

4. Transparency and Communication

Transparency and communication will be critical for future contents claims policyholders. They want an insurance company that is transparent about the claims process and communicates with them every step of the way. By providing regular updates and clear communication, insurance companies can build trust with their policyholders and improve their overall experience.

5. Easy and Convenient Payment Options

The future contents claims policyholder will expect easy and convenient payment options. They want to be able to receive their settlement quickly and easily, whether through direct deposit, electronic payment, or other digital payment options. Insurance companies that provide flexible and convenient payment options can improve the policyholder’s experience and increase their satisfaction with the claims process.

In conclusion, the future contents claims policyholder will expect a fast, efficient, and personalized claims experience that is tailored to their individual needs and preferences. Insurance companies that invest in digital claims automation technology, provide personalized customer service, and prioritize transparency and communication will be better equipped to meet these expectations and remain competitive in the market.

Claims valuation vs Claims Automation

Claims valuation and claims automation are two different aspects of the insurance claims process.

Claims valuation refers to the process of assessing the value of an insurance claim. This involves determining the amount of money that the insurer should pay out to the policyholder for their covered loss. Claims valuation typically involves a combination of factors, such as the severity of the loss, the policy terms and conditions, and any applicable deductibles.

Claims automation, on the other hand, refers to the use of technology to streamline and automate the claims process. This can involve using machine learning and artificial intelligence to quickly process claims, reducing the need for manual intervention. Claims automation can also include the use of self-service tools, such as online portals or chatbots, which allow policyholders to report and track their claims without the need for human interaction.

While both claims valuation and claims automation are important aspects of the claims process, they serve different purposes. Claims valuation focuses on accurately assessing the value of the claim, while claims automation aims to improve the efficiency and speed of the claims process through the use of technology.

What are the future trends within contents claims automation?

Contents claims automation is an emerging area in the insurance industry, with several trends expected to shape its future. Some of the key future trends within contents claims automation are:

1. Increased adoption of AI and machine learning: Insurance companies are increasingly using artificial intelligence (AI) and machine learning (ML) algorithms to automate contents claims processing. These technologies can analyze data from various sources, including photos, videos, and IoT devices, to quickly and accurately assess the value of the claim.
2. Use of chatbots and virtual assistants: Chatbots and virtual assistants are becoming more common in the insurance industry to help policyholders with the claims process. These tools can provide instant assistance, answer questions, and guide customers through the claims process, reducing the need for human intervention.
3. Integration with IoT devices: The use of IoT devices such as sensors, cameras, and smart home devices is increasing in the insurance industry. Contents claims automation can leverage these devices to collect data and evidence to speed up the claims process.
4. Improved customer experience: Automation is expected to improve the customer experience by reducing the time taken to process claims, increasing transparency, and improving communication.
5. Enhanced fraud detection: Automation can help insurance companies to identify potential fraudulent claims by analyzing data patterns and detecting anomalies. This can help to reduce losses and improve the accuracy of claims processing.

Overall, contents claims automation is expected to play a significant role in the insurance industry’s future by improving efficiency, reducing costs, and enhancing the customer experience.

Imagine if you could cut the operational costs of handling claims by 30%.

It might sound outlandish, but in reality, it’s something you could achieve by focusing on the right thing – using digital technology to modernize your processes.

In today’s highly competitive insurance market, companies are constantly looking for ways to reduce costs and improve customer satisfaction. One area that offers significant potential for efficiency gains is the claims process. By automating and digitizing this process, insurers can not only improve the customer experience, but also drive satisfaction and loyalty while reducing expenses.

The Claims Process: A Key Touchpoint for Policyholders

The claims process is the moment of pay-back for being a loyal customer. It is the touchpoint that affects policyholders the most and is essential for building trust and driving customer retention. While most insurance companies focus on sales as the main source of revenue, claims handling is a huge opportunity to make a good impression on clients and differentiate from the competition.

Benefits of Claims Automation

1. Increased Efficiency: Claims automation can reduce the time and effort required to process claims, resulting in faster claim settlements and improved customer satisfaction. Automation can also enable claims adjusters to focus on more complex claims, where human expertise is required.
2. Cost Savings: Claims automation can reduce costs associated with manual claims processing, such as staffing, training, and administrative overhead. It can also help to identify fraudulent claims, which can result in significant cost savings for insurance companies.
3. Improved Accuracy: Claims automation can reduce errors associated with manual data entry and processing, leading to increased accuracy in claims processing. This can help to reduce the number of denied claims and improve customer satisfaction.
4. Better Customer Experience: Claims automation can improve the overall customer experience by reducing the time required to process claims, providing more accurate claims settlements, and enabling faster resolution of customer issues.

Becoming a winner in insurance

In today’s insurance market, an insurer can still win by offering products. However, in the future, the key to success will be in providing assistance, prevention, and other adjacent services, as well as offering the right product to the right customer at the right time. This is what digital insurance ecosystems are all about. According to McKinsey, ecosystems are on pace to become the dominant business model, constituting 30% of global sales by 2025 across industries, generating a whopping $60 trillion in revenue that year.

Claims automation is a technology-driven solution that can help insurance companies to streamline their claims processing, reduce costs, and improve customer satisfaction. While there are challenges associated with claims automation, the benefits far outweigh the risks. Insurance companies that invest in claims automation can improve their bottom line, reduce risk, and enhance the overall customer experience.

To become a winner in the insurance industry, companies must adapt to this shift and embrace the opportunities provided by digitalization and insurtechs. This includes investing in claims automation solutions and engaging with ecosystems to generate value and stay competitive in an ever-evolving market.

If that’s not enough figures for you, BCG’s studies show that the very term “ecosystem” occurs at least 13 times more frequently in annual reports now than a few years ago.

A short-cut to completely automate your claims process

Upptec Open-Link makes it possible to create and send a link to the policyholder to file contents directly in a reported claim.

Claims with multiple items are usually not that quickly resolved.

How de we know this? Well, our customers have asked us to develop a solution just for this purpose.

To register a claim with multiple items is time-consuming and is often a process that is cumbersome due to the lack of information during the first call.

Tragically, all things cannot be replaced but the need to file each object is still a must – and we know that phone queues are not where you want to leave your customers.

We decided to do something about it and developed Upptec Open-Link – as a part of our claims valuation services.

In short, Upptec Open-Link is a short-cut to completely automate your claims management process.

Open-Link makes it possible to create and send a link to the policyholder.

The claimant can then file contents directly into the reported claim. This solution provides an easy fix for both small and complex claims. The policyholder fills Open-Link from anywhere at any time. 

Using Open-Link will significantly decrease development time and solution complexity.

Developed for team work

The shareable link makes team work easy. A family can join a link simultaneously when complex, large claims arise, adding items in real-time on multiple items and work in the link during the same time.
Or if you need a helping hand, the claims handler can assist in real-time.

You can access the link to your claim from any type of mobile device which also provides you with flexibility if you are traveling or on the road.

The input becomes transparent and less time is spent on large claims with multiple objects. 

The only thing expected from you? Simply provide your policyholder with the link.

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28^th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28^th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28^th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28^th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.