Open-Link is here to stay

Open-Link is a shortcut to automate your claims handling

claims guide

A short-cut to completely automate your claims process

Upptec Open-Link makes it possible to create and send a link to the policyholder to file contents directly in a reported claim.

Claims with multiple items are usually not that quickly resolved.

How de we know this? Well, our customers have asked us to develop a solution just for this purpose.

To register a claim with multiple items is time-consuming and is often a process that is cumbersome due to the lack of information during the first call.

Tragically, all things cannot be replaced but the need to file each object is still a must – and we know that phone queues are not where you want to leave your customers.

We decided to do something about it and developed Upptec Open-Link – as a part of our claims valuation services.

 

In short, Upptec Open-Link is a short-cut to completely automate your claims management process.

Open-Link makes it possible to create and send a link to the policyholder.

The claimant can then file contents directly into the reported claim. This solution provides an easy fix for both small and complex claims. The policyholder fills Open-Link from anywhere at any time. 

Using Open-Link will significantly decrease development time and solution complexity.

 

Developed for team work

The shareable link makes team work easy. A family can join a link simultaneously when complex, large claims arise, adding items in real-time on multiple items and work in the link during the same time.
Or if you need a helping hand, the claims handler can assist in real-time.

You can access the link to your claim from any type of mobile device which also provides you with flexibility if you are traveling or on the road.

The input becomes transparent and less time is spent on large claims with multiple objects. 

The only thing expected from you? Simply provide your policyholder with the link.

 

Automated claims valuation is here to stay Download <>

Poland’s largest insurer PZU launches digital claims with Upptec

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

claims guide

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

Automated claims valuation is here to stay Download <>

Poland’s largest insurer PZU launches digital claims with Upptec

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

claims guide

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

Automated claims valuation is here to stay Download <>

Poland’s largest insurer PZU launches digital claims with Upptec

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

claims guide

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

Automated claims valuation is here to stay Download <>

Poland’s largest insurer PZU launches digital claims with Upptec

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

claims guide

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

Automated claims valuation is here to stay Download <>

Poland’s largest insurer PZU launches digital claims with Upptec

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

claims guide

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

 

Automated claims valuation is here to stay Download <>

How to keep up with Megatrends through claims automation

By embracing new ways of interacting with customers while working with employees in well-defined areas much can be done in a short time frame.

Small changes can make a big difference

Identifying the potential for change is a key driver of decision-making and the awareness of megatrends is as crucial to the insurance industry as it is to many other organizations. Megatrends are structural shifts that are longer term in nature and have irreversible consequences for the world around us.

The pandemic saw increased incorporation of digital tools stretching across multiple industries. Tech companies strengthened their position among a wide array of customers and communication through digital platforms became even more pronounced. The frequency of interactions and the level of personalization have dramatically changed. The risk of disruptors from once only vaguely related industries has increased and new competitors might be hard to identify. 

“Several megatrends are shaping a new operating environment for insurers that is hugely disruptive and that challenges traditional ways of value creation” according to a report by McKinsey & Company.

Customers today demand mobile yet personal as well as quick but sustainable processing from companies in most sectors, the insurance industry included. Additional IT investments are needed to digitalize and automate processes to stay in the game. To create these solutions insurers need to attract the right talent, especially in areas such as cloud computing. However, Deloitte’s global survey found that it’s getting harder to acquire the candidates needed which could undermine transformation efforts.  

By adopting new models for interaction that adhere to the desires of both customers and employees, the insurance companies could improve operational efficiency and customer experience simultaneously.

Besides the quick and ever-growing developments in tech, customers today are increasingly aware of how climate change may impact their daily life and the planet as a whole. Therefore customers find both user experience and sustainability to be self-evident also when purchasing services such as insurance. As a medium to large insurance company, it can seem daunting to revisit established processes and tools to keep up with these profound developments. But there are ways to deal with it.
UPPTEC  The ultimate guide to claims automation We do not want the insurance industry to stay behind, which is why we have  created the ultimate guide to claims automation.    Download

Start small

As “Insuretechs are driving digital innovation and disruption in the industry (…) enabling them to solve customer pain points through a digitally enhanced client experience could pose a competitive threat to incumbents.” – McKinsey & Company

By starting small and prioritizing important pain points with big potential such as the areas of customer experience, employee satisfaction and sustainability outlined above much can be achieved. Maybe building on the various digital adaptations implemented during the pandemic to support the virtual workplace and customer engagement environment by refining and scaling the technology could be one way to go.

By embracing new ways of interacting with customers and working with employees in well-defined areas with a clear prospect of ROI, much can be achieved in a short time frame without losing out on long-term potential.

At the core of every carrier’s operation, claims handling provides plenty of potential for automation and simplification. Both customers and employees greatly benefit from quicker and more efficient claims processing, reducing time-consuming manual tasks. Internally new technology should be considered a helping hand that let employees focus more on personal customer service to increase the feeling of human connection when needed and preferred. In other words, a win-win type of situation for both employees and customers.

Also, implementing low-barrier ways of settling claims sustainably enables the insurance provider to cost-effectively achieve ESG related goals and support marketing initiatives. 

 

Megatrends are not equal to mega change

To summarize, it’s not easy to dissect megatrends or know where to start. But responding to megatrends doesn’t necessarily have to mean organizational mega change. 

As a hands-on approach to some of these most prominent transformational forces of our time, providing claims departments with cloud-based tools that assist adjusters with quick, transparent and accurate claims valuation including sustainable claims settlement seems like low hanging fruit in context.

 
A whole new level of claims The future of insurance will be digital - and we’re here to help you future-proof your business.  Contact us <>
 

How to keep up with Megatrends through claims automation

By embracing new ways of interacting with customers while working with employees in well-defined areas much can be done in a short time frame.

Small changes can make a big difference

Identifying the potential for change is a key driver of decision-making and the awareness of megatrends is as crucial to the insurance industry as it is to many other organizations. Megatrends are structural shifts that are longer term in nature and have irreversible consequences for the world around us.

The pandemic saw increased incorporation of digital tools stretching across multiple industries. Tech companies strengthened their position among a wide array of customers and communication through digital platforms became even more pronounced. The frequency of interactions and the level of personalization have dramatically changed. The risk of disruptors from once only vaguely related industries has increased and new competitors might be hard to identify. 

“Several megatrends are shaping a new operating environment for insurers that is hugely disruptive and that challenges traditional ways of value creation” according to a report by McKinsey & Company.

Customers today demand mobile yet personal as well as quick but sustainable processing from companies in most sectors, the insurance industry included. Additional IT investments are needed to digitalize and automate processes to stay in the game. To create these solutions insurers need to attract the right talent, especially in areas such as cloud computing. However, Deloitte’s global survey found that it’s getting harder to acquire the candidates needed which could undermine transformation efforts.  

By adopting new models for interaction that adhere to the desires of both customers and employees, the insurance companies could improve operational efficiency and customer experience simultaneously.

Besides the quick and ever-growing developments in tech, customers today are increasingly aware of how climate change may impact their daily life and the planet as a whole. Therefore customers find both user experience and sustainability to be self-evident also when purchasing services such as insurance. As a medium to large insurance company, it can seem daunting to revisit established processes and tools to keep up with these profound developments. But there are ways to deal with it.
UPPTEC  The ultimate guide to claims automation We do not want the insurance industry to stay behind, which is why we have  created the ultimate guide to claims automation.    Download

Start small

As “Insuretechs are driving digital innovation and disruption in the industry (…) enabling them to solve customer pain points through a digitally enhanced client experience could pose a competitive threat to incumbents.” – McKinsey & Company

By starting small and prioritizing important pain points with big potential such as the areas of customer experience, employee satisfaction and sustainability outlined above much can be achieved. Maybe building on the various digital adaptations implemented during the pandemic to support the virtual workplace and customer engagement environment by refining and scaling the technology could be one way to go.

By embracing new ways of interacting with customers and working with employees in well-defined areas with a clear prospect of ROI, much can be achieved in a short time frame without losing out on long-term potential.

At the core of every carrier’s operation, claims handling provides plenty of potential for automation and simplification. Both customers and employees greatly benefit from quicker and more efficient claims processing, reducing time-consuming manual tasks. Internally new technology should be considered a helping hand that let employees focus more on personal customer service to increase the feeling of human connection when needed and preferred. In other words, a win-win type of situation for both employees and customers.

Also, implementing low-barrier ways of settling claims sustainably enables the insurance provider to cost-effectively achieve ESG related goals and support marketing initiatives. 

 

Megatrends are not equal to mega change

To summarize, it’s not easy to dissect megatrends or know where to start. But responding to megatrends doesn’t necessarily have to mean organizational mega change. 

As a hands-on approach to some of these most prominent transformational forces of our time, providing claims departments with cloud-based tools that assist adjusters with quick, transparent and accurate claims valuation including sustainable claims settlement seems like low hanging fruit in context.

 
A whole new level of claims The future of insurance will be digital - and we’re here to help you future-proof your business.  Contact us <>
 

How to keep up with Megatrends through claims automation

By embracing new ways of interacting with customers while working with employees in well-defined areas much can be done in a short time frame.

Small changes can make a big difference

Identifying the potential for change is a key driver of decision-making and the awareness of megatrends is as crucial to the insurance industry as it is to many other organizations. Megatrends are structural shifts that are longer term in nature and have irreversible consequences for the world around us.

The pandemic saw increased incorporation of digital tools stretching across multiple industries. Tech companies strengthened their position among a wide array of customers and communication through digital platforms became even more pronounced. The frequency of interactions and the level of personalization have dramatically changed. The risk of disruptors from once only vaguely related industries has increased and new competitors might be hard to identify. 

“Several megatrends are shaping a new operating environment for insurers that is hugely disruptive and that challenges traditional ways of value creation” according to a report by McKinsey & Company.

Customers today demand mobile yet personal as well as quick but sustainable processing from companies in most sectors, the insurance industry included. Additional IT investments are needed to digitalize and automate processes to stay in the game. To create these solutions insurers need to attract the right talent, especially in areas such as cloud computing. However, Deloitte’s global survey found that it’s getting harder to acquire the candidates needed which could undermine transformation efforts.  

By adopting new models for interaction that adhere to the desires of both customers and employees, the insurance companies could improve operational efficiency and customer experience simultaneously.

Besides the quick and ever-growing developments in tech, customers today are increasingly aware of how climate change may impact their daily life and the planet as a whole. Therefore customers find both user experience and sustainability to be self-evident also when purchasing services such as insurance. As a medium to large insurance company, it can seem daunting to revisit established processes and tools to keep up with these profound developments. But there are ways to deal with it.
UPPTEC  The ultimate guide to claims automation We do not want the insurance industry to stay behind, which is why we have  created the ultimate guide to claims automation.    Download

Start small

As “Insuretechs are driving digital innovation and disruption in the industry (…) enabling them to solve customer pain points through a digitally enhanced client experience could pose a competitive threat to incumbents.” – McKinsey & Company

By starting small and prioritizing important pain points with big potential such as the areas of customer experience, employee satisfaction and sustainability outlined above much can be achieved. Maybe building on the various digital adaptations implemented during the pandemic to support the virtual workplace and customer engagement environment by refining and scaling the technology could be one way to go.

By embracing new ways of interacting with customers and working with employees in well-defined areas with a clear prospect of ROI, much can be achieved in a short time frame without losing out on long-term potential.

At the core of every carrier’s operation, claims handling provides plenty of potential for automation and simplification. Both customers and employees greatly benefit from quicker and more efficient claims processing, reducing time-consuming manual tasks. Internally new technology should be considered a helping hand that let employees focus more on personal customer service to increase the feeling of human connection when needed and preferred. In other words, a win-win type of situation for both employees and customers.

Also, implementing low-barrier ways of settling claims sustainably enables the insurance provider to cost-effectively achieve ESG related goals and support marketing initiatives. 

 

Megatrends are not equal to mega change

To summarize, it’s not easy to dissect megatrends or know where to start. But responding to megatrends doesn’t necessarily have to mean organizational mega change. 

As a hands-on approach to some of these most prominent transformational forces of our time, providing claims departments with cloud-based tools that assist adjusters with quick, transparent and accurate claims valuation including sustainable claims settlement seems like low hanging fruit in context.

 
A whole new level of claims The future of insurance will be digital - and we’re here to help you future-proof your business.  Contact us <>