Using Upptecs API – Gjensidige has implemented a claims process that allows a policyholder to report a claim, track it, and receive compensation into their bank account within seconds.
Gjensidige in Sweden and Upptec have together built a world-class digital insurance journey.
Gjensidige chose to take advantage of integrating the claims API to fully automate their claims processing, from first notice of loss to compensation. With a fully integrated, comprehensive solution for handling claims in a better, simpler, and more efficient way, Gjensidige Sweden can manage claims without human intervention.
Some of the results you can read about in the report:
- Increased Customer Satisfaction 🫶
- Fast, easy and instant claims processing results in increased customer satisfaction resulting in a higher NPS (Net Promoting Score).
- Time Saved ⏰
- More than 20% of all claims has been fully automated from FNOL to payout. The claims process can in many cases be finalized and closed in seconds.
- Greater Simplicity đź«°
- Convenience is one of the single most important factor when trying to both meet and elevate your customers expectations.
Read the Gjensidige Case
To achieve success, Gjensidige decided to focus on automating the entire claims flow rather than individual items.
Vision and Future at Gjensidige SE
The insurance policyholders of the future will want claims processing that is user-friendly, fast, and efficient. They expect modern technology that can assess and handle their claims accurately and swiftly, without the need for extensive paperwork or human contact.
Additionally, policyholders expect transparency throughout the entire process, with real-time updates and communication from the insurance company. In summary, future policyholders will seek a seamless and hassle-free claims experience tailored to their needs and preferences.
It doesn’t occur to the customer that it might be challenging to work with older systems and solutions, or that the insurance company’s team may be working overtime and exceeding budgets just to deliver a simplified version of a claims process. The insurance customer stays with the company that makes it easiest to remain a customer.
Automated claims handling, STP (straight-through-process), real-time management, and AI increase productivity and customer satisfaction. By building customer journeys around such innovations, insurance companies can transform how they interact with their customers to deliver customer experiences that meet future demands and expectations.