April 2025 marked a turning point in how the insurance industry approaches large content claims.
The old way, manual excel files, handwritten item lists, and scattered communication, made the process slow, frustrating, and prone to errors. Policyholders carried much of the burden, while insurers struggled with poor cost control and lack of standardisation. Now, the shift toward digital workflows changes that.
Upptec’s latest innovation, Inspect, streamlines the handling of content claims involving many items and multiple stakeholders in large claims. Inspect creates a digital workflow where restoration companies, policyholders, and claims handlers collaborate in real-time. Efficiently, transparently, and with full control.
How Inspect Works
1. A Claim Is Created & Links are Sent Out
When a new claim is created with Inspect, the claims handler sends one link to the restoration company and one to the policyholder. Each link is built to only include the necessary information and tasks for each of them.
👉 Start immediately. No hassle, no delays.
2. Items Are Registered Quickly And Flexibly
The restoration company enters all damaged items. This can be done through AI-tools like bulk import, speech-to-text, photo/video uploads. The list of items is built in real-time, and each one is marked as either restorable or to be discarded.
👉 Fast and accurate data collection with minimal friction
3. Completion & Real-Time Sync to the Policyholder
Once the items have been assessed and registered, the restoration company marks their part as complete. The policyholder’s view is always updated in real-time, showing all items and their status.
👉 Real-time synchronization. No manual transfers, no information gaps.
4. The Policyholder Completes Their Information
The policyholder receives their own link from the start. As soon as the item list begins to populate, they can start entering their information for each item from any device, at any time.
👉 Clear, simple, and guided, only the right questions to the right person.
5. Automatic Calculations & Policy Guidance
Once all information is collected and the link is submitted by the policyholder, Inspect automatically calculates compensation based on the insurance policy. The system ensures no step is missed and guides each role through the process in the correct order.
👉 Faster decisions, consistent assessments, and built-in cost control.
6. Full Overview for the Claims Handler
All data is gathered in a structured timeline. The handler has a complete overview from the first item registration to the final evaluation.
👉 Clear status, minimal manual work, and an improved claims experience.
7. Post-Claim Cost Control & Insights
Once the claim is settled, all data is available, down to each item. The insurer can follow up on cost breakdowns between discarded and restored items, identify trends, and pinpoint areas for process improvement.
👉 From reactive to proactive, better insights, better control over claims costs
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