Clarity in claims processes is often lost in the noise of unimportant details. Too many attachments, unclear documentation, and inconsistent case handling create unnecessary friction (and work!) for both policyholders and claims teams. What should be simple becomes time-consuming and error-prone.
That’s the reason Upptec is now launching a smarter solution for proof-of-ownership in automated claims: Collect.
Collect is built on Upptec’s new, dynamic rule engine that ensures the policyholder provides exactly the right documentation only when it’s needed. The rule engine was made possible by years of documented items in the millions of claims handled through Upptec’s systems. We collected it all so you won’t have to.
How Collect Works
1. The Case Is Created & the Rule Set is Automatically ready to go
A Rule Set based entirely on Upptec’s large historical dataset can be pre-selected. Fraud detection logic inherited from other solutions, and core systems, can influence the severity of documentation requirements.
👉 Control from the start, customized logic for every case.
2. The Link Is Sent & The Policyholder Enters the Flow
A link is sent to the policyholder, who can access the flow without logging in. The interface is clear and mobile-friendly.
👉 Friction-free entry ready for instant action.
3. Item Information Is Entered, Quick and Guided
The policyholder registers each item with purchase price and date. When they’re done, they submit the initial version of the claim.
👉 Simple input. Structured at the source.
4. The Rule Engine Activates and Attachments Requirements Are Triggered
Once submitted, items are processed automatically, then the rule engine kicks in. Items that exceed defined thresholds (made available from the thousands of similar items handled by Upptec) are flagged and the system automatically asks the policyholder for attachments on those specific items.
At this stage, the item list is locked. The policyholder can no longer add or change items, only upload requested attachments to the flagged objects.
👉 Just the right requests. Based on rules created by years of relevant data collection.
5. Final Submission, All Attachments Are Sent
The policyholder uploads the required attachments (e.g. receipts, photos) and submits the completed claim.
👉 One clean package, ready for assessment.
6. Handler Review With Granular Control
The claims handler reviews a claim that isn’t overloaded with unnecessary documents thanks to avoiding a blunt, catch-all request for everything.. (which is the industry standard). With Collect they get more done with less work.
👉Less back-and-forth, more clarity.
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