Poland’s largest insurer PZU launches digital claims with Upptec

The Swedish Insurtech company Upptec has recently signed with Poland’s largest insurance company.

The first digital claims solution in Poland

Poland’s largest insurance company, PZU, will be the first to launch automated and digital claims with the Swedish-based Insurtech Upptec.

Warsaw and Malmö, 28th September, 2022 – PZU and the Insurtech company Upptec have signed an agreement to digitize PZU’s contents claims via Upptecs’ SaaS solution for claims management.

PZU is the largest financial institution in Poland, dating back to 1803, when the first insurance company in Poland was established. The insurer is Upptec’s first customer in Poland and marks the Insurtech’s entry into yet another new market in Europe.

“This marks a new milestone for us. PZU is in the frontier of the European insurance providers and with a joint mindset on digitalization we are aiming to deliver the best claims experience in Poland. We are proud to bring the very first digital claims automation to the Polish policyholders together with PZU, and we look forward to changing the way claims are made.” Says Magnus Franck, CEO at Upptec.

Together with Upptec’s automated claims solution, PZU is aiming to automate their home contents claims to supercharge their customer experience and optimize claims processing and to set a new standard on the Polish market – this will be the first digital contents claim solution for the Polish policyholders.

“We’ve tested Upptec’s application on several hundred claims, comparing its results with standard methods of valuation. The solution proved to be successful. Its use improved the quality of valuations and the time of preparation – says Stanisław Sęk, PZU’s Head of Claim Handling Department, continuing:

“The tool speeds up service and reduces potential errors. Therefore, we have decided to implement the application to support all our claim adjustors and all eligible claims. The cooperation with the Upptec is a part of the broader context of PZU’s cooperation with the best innovative companies from all over the world as part of the dedicated program “PZU Ready for Startups”. Together with technology companies, we not only develop our offer and services, but also set new trends and change the way the insurance business works. We are very happy with this implementation, because it is another proof that cooperation between corporate and startups can be beneficial for both parties.”

Niklas Hoff, responsible for the agreement and the new partnership with PZU:

“I am very pleased that PZU have chosen Upptec to automate their claims and I’m excited for this journey together. Together, we will set new standards of claims automation with real time responses, boosting customer experience.” Niklas Hoff, Commercial Director DACH at Upptec.

Automatic claims valuation is here to stay

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