Hedvig Insurance and Upptec are launching a partnership focused on the automation of property claims with a shared goal: to simplify claims management for Hedvig’s members and make the process even more efficient, from filing the claim to payout.
A smoother experience, every step of the way
Claims are never fun. But the process around them doesn’t have to be complicated. Together with Upptec, Hedvig is creating a cohesive workflow where information, attachments and assessments are integrated into a single process without unnecessary steps or waiting times.
Upptec specializes in managing content claims using modern technology, AI-assisted solutions and an advanced database. The collaboration between Hedvig and Upptec will ensure that all information, attachments, and assessments related to content claims are handled within the same process without unnecessary steps or waiting times.
Small claims are handled directly in the app, while medium-sized claims are resolved via an AI-supported customer link that guides the member through the information-gathering process. The result is fewer steps, shorter lead times, and an experience that feels secure and personal even when the entire process takes place digitally with the insurance in your pocket.
“We know that the path to customer satisfaction lies in quick responses and a claims handling process that is as seamless as possible. When it comes to quickly and easily automating property claims, Upptec is the market leader so it feels absolutely right that we are now integrating this component into our own technology platform,”
says Robert Collin, Chief Service & Claims Officer at Hedvig Insurance.
More time for what requires human expertise
When simpler cases can largely be handled through automation, time is freed up for what is genuinely complex. This means that claims adjusters can focus where it’s truly needed—on you as a member and on the cases that require careful consideration and human judgment.
As a member, this means insurance that delivers when it really matters most.
“The future of insurance is determined in the moments that truly matter. When something breaks or is lost and the customer needs real help. Hedvig and Upptec share the view that precisely that moment should be as painless as possible. I am incredibly excited about the future we are building together and about innovating alongside Hedvig”
says Andreas Martin, Chief Executive Officer, Upptec
About Hedvig
Hedvig is a Swedish digital insurance company founded in 2018 that offers home, auto, pet, vacation home, and accident insurance. Hedvig’s insurance policies are designed for the way people live today, with a focus on simple and fast assistance directly through the Hedvig app. For more information: hedvig.com
About Upptec
Upptec is a leading insurtech company with a mission to simplify claims management for policyholders, insurance companies, and their employees. By constantly pushing the boundaries of what’s possible and leveraging the latest technology, Upptec is transforming old ways of working and solving the challenges of the future. With deep expertise and a genuine commitment, Upptec creates solutions that make a real difference for people when they need it most.
Pictured in page hero: Alice Olson, Upptec, and Per Niblaeus, Hedvig Försäkring