Customer Success Story

We launched a fully automated self-service claims solution with Nordic insurer in less than 3 months.

Published on:

5 May 2021

Self-service in 3 months – Storebrand

A Customer Success Story

Background

Storebrand is a leading player in the Nordic market for long-term savings and insurance, publicly traded on the Oslo OBX Top 25. Storebrand is committed to deliver customer value through simple, digital and sustainable solutions.

Upptec was engaged in order to evaluate the opportunity of improving the digital customer journey, specifically on pricing travel goods and property claims.

Solution

Storebrand and Upptec started evaluating how an implementation of Upptec’s self-service API could enable an automated customer journey while also integrating with Storebrand’s new claim system in order to structure all claims into one system and increase efficiency.

With the customer experience as core focus, the solution was built to maximize the Straight Through Process (STP)-rate while ensuring that customers can enter all information about the claim at once without having complete product information.

The technical implementation process was successfully conducted in less than 2 months as a result of strong collaboration between Storebrand, Upptec and consultants.

Results:

  • The implementation contributed to a Straight Through Process (STP) success rate of over 50% of Upptec items the first quarter after go live
  • Significant saving due to decreased employee burden and reduced reimbursement variation.
  • A highly seamless and customer friendly interface where the claim information is automatically transferred to the claim system for settlement.

 

If you want to learn more about how to meet and exceed customer expectations with the best practice Self Service claim that empowers the policyholder to claim everything, always with full transparency – get in touch with us!

We have extensive experience of successfully launching self-service claims to our customers in Europe with our 3 Month – Remote Implementation Plan.