What Insurers Need to Know About DORA

The Digital Operational Resilience Act (DORA) is a big deal in the EU. It’s changing the game for how financial services, including insurance providers, handle digital risks. Sure, it’s a challenge, but it’s also a fantastic opportunity. With the right tools, like automation, insurers can not only meet these new standards but actually strengthen their operations along the way.

How Automation Can Help Insurers Simplify Compliance with DORA

The Digital Operational Resilience Act (DORA) is a big deal in the EU. It’s changing the game for how financial services, including insurance providers, handle digital risks. Sure, it’s a challenge, but it’s also a fantastic opportunity. With the right tools, like automation, insurers can not only meet these new standards but actually strengthen their operations along the way.

Let’s break it down so it’s easy to understand:

What Is DORA All About?

DORA is all about making sure companies like yours are prepared for tech-related disruptions. It’s not just about cybersecurity anymore; it’s about making your entire operation resilient. For insurers, the key pillars are:

ICT Risk Management: Having systems in place to spot and fix risks that could disrupt your operations.
Incident Reporting: Quickly reporting major tech hiccups to regulators.
Third-Party Risk Oversight: Keeping an eye on your vendors to make sure they’re up to standard.
Operational Resilience Testing: Running regular drills like penetration tests to make sure your systems can take a hit.
Governance: Making sure leadership is on board and accountable for digital risk and compliance.

The Struggles Are Real

Let’s be honest, getting DORA-compliant isn’t a walk in the park. Insurers are dealing with some real challenges:
💥 System Integration: Adding new compliance requirements to your existing setup takes work and investment.
💥 Data Silos: When systems don’t talk to each other, tracking and reporting can be a nightmare.
💥 High Costs: Advanced testing and monitoring solutions can be pricey, especially for smaller players.

How Automation Saves the Day

This is where automation comes in. The right tools can make compliance with DORA way more manageable and maybe even enjoyable (OK, maybe not enjoyable, but definitely easier). Here’s how:

1. Better Risk Management
Automation gives you constant monitoring and analysis of potential threats. SaaS platforms like ours can sift through mountains of data, flag issues, and support your risk management efforts saving you hours of manual work.

2. Smoother Incident Reporting
Filling out incident reports manually? That’s so last decade. Automation generates detailed, compliance-ready reports instantly, so you meet deadlines and keep everyone in the loop without breaking a sweat.

3. Continuous Testing Made Easy
DORA wants regular system tests and automation handles them beautifully. From running penetration tests to simulating disruptions, automated solutions keep your systems resilient without tying up your team.

Download: EY & Upptec Trend Report

By 2027, insurers have invested in structured data collection, predictive modelling, and real-time collaboration tools will achieve a streamlined, efficient claims process.

The Next Leap in Claims Automation

A Trend Report by EY & Upptec

Automation: More Than Just Compliance

Sure, automation helps you check the compliance boxes. But the benefits go beyond that:

  • Time Savings: Automating repetitive tasks frees up your team for more important work.
  • Accuracy: Say goodbye to human errors in critical processes.
  • Customer Confidence: Showing you’re resilient builds trust with clients and partners.
  • Growth-Friendly: Automation scales with you, so compliance doesn’t slow you down.
  • Proactive Risk Management: Real-time monitoring lets you catch issues before they snowball.

Let’s Make Compliance Simple

DORA raises the bar for digital resilience in the insurance world, but it doesn’t have to be overwhelming. With automation, you can meet the requirements and unlock opportunities for innovation, efficiency, and growth.

At Upptec, we specialize in claims automation solutions that take compliance into account at all times. Whether it’s improving operational efficiency or helping you ace those resilience tests, you have nothing to worry about and few less headaches on your list.

What Needs to Be Ready in 2025

By 2025, insurers must have the following in place to meet DORA’s standards and stay ahead of the competition:

✅ Automated Risk Monitoring – Continuous, real-time analysis of IT threats.
✅ Instant Incident Reporting – Compliance-ready reporting to meet regulatory deadlines.
✅ Proactive System Resilience Testing – Regular automated tests to prevent vulnerabilities.
✅ Integrated Compliance & Claims Systems – No more manual tracking or data silos.
✅ Scalable Digital Resilience – A compliance strategy that grows with your business.

Read the Gjensidige Case

To achieve success, Gjensidige decided to focus on automating the entire claims flow rather than individual items.

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